Got questions?
FAQ
No fluff. Just real answers to the stuff people actually ask about — orders, shipping, returns, and everything in between.
Right on the product page, near the buy button. If it's there, there's a "View product record" link you can tap. No link? The records aren't attached to that product yet. If you ordered and need a specific lot matched up, hit support with your order number and the lot number from the package — we'll sort it out.
Don't use the product yet. Message support with your order number and both batch numbers. We'll review it and make it right. This is rare but we take it seriously.
You've gotta be 21+, and legally allowed to purchase in your area. That's it. If we can't verify age or destination at checkout, the order gets cancelled. No hard feelings — just the rules.
Short answer: we can't promise that. Every person hits different. The shopping guides on the site are there to help you find the right fit, not to make medical claims. These products are not meant to diagnose, treat, cure, or prevent anything.
Yes — orders of $85 or more ship free, automatically. There's no code to enter and nothing to tick at checkout; once your order total hits $85 the shipping charge drops to zero on whichever method you pick. Under $85 you'll see the exact rate for your address before you pay.
Most orders get processed and out the door fast, with tracking. Exact delivery time depends on which shipping method you pick at checkout and what the carrier's dealing with. You'll get a tracking number — use it.
Opened or used consumables can't come back — that's a health and safety thing, not us being difficult. If your item is unopened and eligible, check the refund policy page. Still unsure? Message support before you open it.
Yep, a little. Bundle discounts apply to the whole order. If you return one item from a bundle, the refund reflects the discounted price, not the full individual price. Makes sense when you think about it.
Yes. If something flags during review — age, address, product type, stock, destination rules — we may hold or cancel the order and reach out. We'd rather do that than ship you something that creates a problem.
We'll contact you. From there you can choose a replacement, an adjusted order, or a full refund. You won't just get ghosted.
Message support ASAP with your order number and photos of the damage — both the packaging and the product. Keep everything until we've had a chance to review. We've got you.