Shipping & Returns
No surprises. Just your order.
Here's everything you need to know before you checkout — how we ship, what we check, what happens if something goes wrong, and how returns work.
What shipping costs
Orders $85 and over ship free. It comes off automatically at checkout — no code to hunt down, no box to tick. Under $85, you'll see the exact rate for your address before you pay. Nothing gets added after.
Which methods appear depends on your address. Delivery estimates are business days and start once your order clears review — not from the moment you click pay. Browse the drops.
How shipping works
We pack every order carefully and ship with tracking included when available. During big drops, processing may take a little longer — we'd rather get it right than get it out the door fast and wrong.
We ship where it's legal to ship. Before your order goes out, we check the destination, product type, and age verification. If something flags for review, we'll reach out — don't panic, it's just us being careful.
Double-check your address at checkout. We can't reroute a package once it's with the carrier, and we're not responsible for delays caused by a wrong address, weather, or carrier issues outside our control.
Charlotte local delivery
Based in Charlotte? We're at 2923 Gibbon Rd, Charlotte, NC 28269 — and we deliver locally too.
If local delivery is available for your address and cart, it'll show up automatically at checkout. No code, no hassle.
Questions about local delivery? Hit orders@pluggdrop.com or support@pluggdrop.com and we'll sort it out.
Order review
You've got to be 21+ and legally allowed to buy what you're ordering in your area. That's non-negotiable. If something needs a second look before we ship, we'll hold the order and reach out — not ghost you.
What's shippable can change by product and destination. If we need more info from you before releasing an order, support will be in touch with exactly what we need.
Lab records are posted on product pages when available. Check the lot number on your package against the one listed — it should match. If it doesn't, contact us.
These products haven't been evaluated by the FDA and aren't meant to diagnose, treat, cure, or prevent any condition. Shop smart.
Returns
- Unopened and unused items in original condition can be submitted for return review. We'll let you know if it qualifies.
- Opened, used, consumable, or final-sale items can't come back — that's just how it works with this category. Open it only when you're sure.
- To start a return, have your order number, the item's condition, and photos ready. The faster you send that info, the faster we move.
Something arrived wrong?
Got the wrong item or your package showed up looking like it lost a fight? Contact support immediately with photos and your order number — the quicker you flag it, the quicker we fix it.
Hold onto all the packaging until we review the claim. Depending on what happened, we'll sort you out with a replacement, store credit, or refund.
What to include when you email us
- •Your order number
- •Product name and lot number (if you have it)
- •Photos of the damage, wrong item, or package — the more the better