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REFUND POLICY

Last Updated: June 18th, 2026

Refund Eligibility

PluggDrop stands behind the quality of our products. Refunds are issued under the following conditions:

Eligible for Refund:

• Unopened products returned within 7 days of delivery
• Defective or damaged products reported within 48 hours of delivery
• Wrong items sent in error
• Cancelled orders before shipment

Not Eligible for Refund:

• Opened or used products (due to health and safety regulations)
• Products returned after 7 days without prior authorization
• Products damaged due to misuse or improper storage
• Clearance or final-sale items (marked as non-refundable at purchase)

Refund Process

Step 1: Request a Refund

• Contact our customer service team at support@pluggdrop.com within 7 days of delivery
• Provide your order number, reason for refund, and photos if applicable

Step 2: Receive Return Authorization

• Our team will review your request within 1-2 business days
• If approved, you will receive return instructions and a return authorization number

Step 3: Ship the Product Back

• Package the product securely in its original packaging
• Include the return authorization number
• Use a trackable shipping method (you pay return shipping unless the product is defective)
• Send to: PluggDrop Returns, 2923 Gibbon Rd, Charlotte, NC 28269

Step 4: Refund Processing

• Once we receive and inspect the returned product, your refund will be processed within 5-7 business days
• Refunds are issued to the original payment method
• You will receive an email confirmation when the refund is processed

Refund Timeline

• Credit/Debit Card: 5-10 business days (depending on your bank)
• PayPal/Other Payment Methods: 3-5 business days
• Store Credit: Immediate (if requested instead of refund)

Partial Refunds

Partial refunds may be issued in the following cases:

• Product shows signs of use or tampering
• Product is returned without original packaging or accessories
• Product is returned more than 7 days after delivery (at our discretion)

Defective Product Refunds

• Full refund issued immediately upon receiving defective product photos
• Replacement product shipped at no cost
• We cover return shipping costs for defective items

Order Cancellation Refunds

• Orders cancelled before shipment receive a full refund within 3-5 business days
• Orders cancelled after shipment must follow the standard return process

Non-Refundable Fees

• Shipping costs are non-refundable unless the product is defective or we sent the wrong item
• Return shipping costs are the customer's responsibility unless the product is defective

Store Credit Option

• Instead of a refund, you may opt for store credit for the full purchase amount
• Store credit never expires and can be used on future purchases

Contact for Refund Inquiries

• Email: support@pluggdrop.com
• Phone: 917-277-6024
  

  CONTACT CUSTOMER SERVICE

  For return or refund inquiries, reach out to our friendly support team:

  📧 Email: [support@pluggdrop.com]
  📞 Phone: 917-277-6024
  📍 Address: 2923 Gibbon Rd, Charlotte, NC 28269
  🕒 Hours: 9AM to 11PM (Business days, reserved weekends for order if high volume requires faster response)

  Website: pluggdrop.com