Privacy policy

PRIVACY POLICY

Last Updated: June 18th, 2026

PluggDrop ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pluggdrop.com.

1. Information We Collect

Personal Information:

Name, email address, phone number
Billing and shipping addresses
Date of birth (for age verification)
Payment information (processed securely through third-party payment processors)
Government-issued ID (for age verification purposes only)

Automatically Collected Information:

IP address, browser type, device information
Cookies and tracking technologies for website functionality and analytics
Purchase history and browsing behavior

2. How We Use Your Information

We use your information to:

Process and fulfill orders
Verify age and legal compliance
Communicate about orders, promotions, and updates
Improve our products and services
Prevent fraud and ensure security
Comply with legal obligations

We do not sell your personal information. We may share information with:

Service Providers: Shipping carriers, payment processors, marketing platforms
Legal Authorities: When required by law or to protect our rights
Business Transfers: In the event of a merger, acquisition, or sale of assets

4. Data Security

We implement industry-standard security measures to protect your information, including:

Secure Socket Layer (SSL) encryption for data transmission
PCI-DSS compliant payment processing
Restricted access to personal information
Regular security audits

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Age Verification & ID Storage

IDs submitted for age verification are used solely for compliance purposes
ID images are securely stored and automatically deleted after verification (or within 30 days maximum)
We do not share ID information with third parties except as required by law

6. Cookies & Tracking Technologies

We use cookies to:

Remember your preferences and shopping cart
Analyze website traffic and user behavior
Deliver personalized content and advertisements

You can control cookies through your browser settings, but disabling cookies may limit website functionality.

7. Your Privacy Rights

Depending on your location, you may have the right to:

Access your personal information
Request correction or deletion of your data
Opt-out of marketing communications
Withdraw consent for data processing

To exercise these rights, contact us at support@pluggdrop.com.

8. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act:

Right to know what personal information is collected
Right to delete personal information
Right to opt-out of the sale of personal information (we do not sell your data)

9. Children's Privacy

Our Website is not intended for individuals under 21. We do not knowingly collect information from minors. If we discover we have collected information from a minor, we will delete it immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date.

11. Contact Us

For privacy-related inquiries, contact:

Email: support@pluggdrop.com
Address: 2923 Gibbon Rd, Charlotte, NC 28269