Shipping policy

SHIPPING & RETURN POLICY

Last Updated: June 18th, 2026

Shipping Areas:

We currently ship to addresses within North Carolina and select states where hemp-derived THCA products are legal
Local pickup available at 2923 Gibbon Rd, Charlotte, NC 28269 during business hours

Shipping Methods & Timeframes:

Standard Shipping: 3-5 business days
Expedited Shipping: 1-2 business days (where available)
Local Delivery (Charlotte area): Same-day or next-day delivery options available

Shipping Costs:

Age Verification:

Adult signature (21+) required for all deliveries
Someone 21 or older must be present to receive the package with valid government-issued ID
If no one is available, the package will be returned to the carrier facility for pickup with ID

Order Processing:

Orders placed before [Time] EST are processed the same business day
Orders placed after [Time] EST or on weekends/holidays are processed the next business day
You will receive a tracking number via email once your order ships

Shipping Restrictions:

We cannot ship to P.O. boxes, military APO/FPO addresses, or international locations
We reserve the right to refuse shipment to states where hemp-derived THCA products are restricted

General Return Policy:

Returns must be requested within 7 days of delivery
Products must be unopened and in original packaging
Due to health and safety regulations, opened or used products cannot be returned
Accessories may be returned if unopened and in resellable condition

Non-Returnable Items:

Return Process:

Contact our customer service team at support@pluggdrop.com within 7 days of delivery
Provide your order number and reason for return
Await return authorization and instructions
Ship the product back using a trackable shipping method (customer pays return shipping unless item is defective)
Refund will be processed within 5-7 business days of receiving the returned item

Defective or Damaged Products:

If you receive a defective or damaged product, contact us within 48 hours of delivery
Provide photos of the damaged product and packaging
We will replace the product or issue a full refund at no cost to you
We cover return shipping for defective or damaged items

Wrong Item Received:

Local Pickup Returns:

Products purchased via local pickup can be returned in-store within 7 days with receipt

Orders can be cancelled before they ship at no charge
Contact us immediately at support@pluggdrop.com or 917-277-6024 to request cancellation
Once an order has shipped, it cannot be cancelled but may be eligible for return upon delivery

For shipping or return inquiries: