Refund policy

PLUGGDROP RETURN AND REFUND POLICY

Last Updated: June 18, 2026

At PluggDrop, we stand behind the quality of our premium THCA products. Your satisfaction is our priority. This policy outlines our return and refund procedures for products purchased at pluggdrop.com or at our retail location at 2923 Gibbon Rd, Charlotte, NC 28269.

RETURN POLICY

Eligibility for Returns

✅ Returnable Items:

Unopened products in original, sealed packaging
Products returned within 7 days of delivery or purchase
Products with proof of purchase (order confirmation, receipt, or invoice)
Defective or damaged products (reported within 48 hours)
Wrong items shipped in error

❌ Non-Returnable Items:

Opened or used THCA flower, vapes, pre-rolls, edibles, gummies, or concentrates (due to health and safety regulations)
Products returned after 7 days without prior authorization
Clearance, final-sale, or promotional items marked as "non-returnable" at time of purchase
Products damaged due to misuse, improper storage, or tampering
Custom or personalized products
Accessories that have been opened and used

How to Initiate a Return

Step 1: Contact Customer Service

Email us at [support@pluggdrop.com] or call [Phone Number]
Include your order number, reason for return, and photos (if applicable)
Contact us within 7 days of receiving your order

Step 2: Receive Return Authorization

Our team will review your request within 1-2 business days
If approved, you'll receive a Return Authorization Number (RAN) and return instructions
Do not ship items back without authorization – unauthorized returns will not be processed

Step 3: Package Your Return

Place items in their original packaging with all included materials
Include the Return Authorization Number on the outside of the package
Seal securely to prevent damage during transit

Step 4: Ship Your Return

Use a trackable shipping method (USPS, UPS, FedEx)
Customer pays return shipping unless the product is defective or we shipped the wrong item
Ship to:
PluggDrop Returns Department
2923 Gibbon Rd
Charlotte, NC 28269

Step 5: Refund Processing

Once we receive and inspect your return (typically 5-7 business days), we'll process your refund or exchange
You'll receive an email confirmation once processed

Defective or Damaged Products

We take product quality seriously. If you receive a defective or damaged item:

Report Within 48 Hours:

Contact us immediately at [support@pluggdrop.com]
Provide photos of the damaged product and packaging
Include your order number

Resolution Options:

Full refund to original payment method
Replacement product shipped at no cost
Store credit for the full purchase amount

We Cover Return Shipping:

For defective or damaged items, we provide a prepaid return label
You will not incur any shipping costs

Wrong Item Received

If we shipped the wrong product:

Contact us immediately at [support@pluggdrop.com]
We'll arrange for a prepaid return label
The correct product will be shipped to you at no additional cost

Local Pickup Returns

Products purchased at our Charlotte retail location (2923 Gibbon Rd, Charlotte, NC 28269):

Can be returned in-store within 7 days with receipt
Must be unopened in original packaging
Bring your receipt and valid ID (21+)

Store Hours:
[Insert Your Business Hours]

REFUND POLICY

Refund Processing Timeline

When Will I Receive My Refund?

Once we receive and approve your return:

Refund processing: 5-7 business days
Credit/Debit Card refunds: 5-10 business days (depending on your bank)
PayPal/Digital Wallet refunds: 3-5 business days
Store Credit: Issued immediately upon approval

You will receive an email confirmation when your refund is processed.

Refund Methods

Original Payment Method (Default):

Refunds are automatically issued to the payment method used at checkout
Credit/debit cards may take additional time depending on your financial institution

Store Credit Option:

You may choose store credit instead of a refund
Store credit is issued for the full purchase amount (no deductions)
Store credit never expires and can be used on any future purchase
Request store credit when initiating your return

Partial Refunds

In certain cases, we may issue a partial refund:

Product shows signs of use or tampering: 50% refund
Product returned without original packaging: Up to 30% deduction
Product returned more than 7 days after delivery (at our discretion): Up to 50% deduction

We will notify you via email if a partial refund is issued and explain the reason.

Non-Refundable Fees

Shipping Costs:

Original shipping fees are non-refundable unless the product is defective or we shipped the wrong item
Return shipping costs are the customer's responsibility (except for defective/wrong items)

Restocking Fees:

No restocking fees are charged for standard returns

Order Cancellation Refunds

Before Shipment:

Orders cancelled before they ship receive a full refund
Contact us immediately at [support@pluggdrop.com] or [Phone Number]
Refund processed within 3-5 business days

After Shipment:

Orders cannot be cancelled once shipped
You may refuse delivery or follow the standard return process upon receipt

Exchanges

Product Exchanges:

We do not offer direct exchanges
To exchange a product, return the unwanted item for a refund, then place a new order
Store credit option allows you to immediately order a replacement

Special Circumstances

Health & Safety Regulations:

Due to the nature of THCA products, opened items cannot be returned for health and safety reasons
This policy is in place to protect all customers and comply with industry regulations

Clearance & Final Sale Items:

Items marked as "Final Sale" or "Clearance" at the time of purchase are non-returnable and non-refundable
These items are clearly marked on product pages and at checkout

Promotional Bundles:

If you purchased a discounted bundle, the refund will be based on the bundle price, not individual item prices
Partial returns from bundles may affect the discount eligibility

Lost or Stolen Packages

Carrier Responsibility:

Once a package is marked "Delivered" by the carrier, PluggDrop is not responsible for lost or stolen packages
We recommend filing a claim with the shipping carrier

Tips to Prevent Theft:

Use a secure delivery address
Require signature confirmation (already included for age verification)
Track your package and plan to be home for delivery

Damaged in Transit:

If your package arrives damaged, refuse delivery or take photos immediately and contact us within 48 hours
We will file a claim with the carrier and send a replacement

Refund Denial

We reserve the right to deny refunds in the following cases:

Product returned without prior authorization
Product is opened, used, or tampered with
Product returned more than 7 days after delivery without prior approval
Fraudulent or abusive return activity (excessive returns, returning used products, etc.)

If a refund is denied, we will contact you via email with an explanation.

CONTACT CUSTOMER SERVICE

For return or refund inquiries, reach out to our friendly support team:

📧 Email: [support@pluggdrop.com]
📞 Phone: 917-277-6024
📍 Address: 2923 Gibbon Rd, Charlotte, NC 28269
🕒 Hours: 9AM to 11PM (Business days, reserved weekends for order if high volume requires faster response)

Website: pluggdrop.com

IMPORTANT NOTES

Age Verification Reminder

All returns and exchanges require valid ID (21+) for in-store processing
Online returns do not require ID submission

Product Quality Assurance

All PluggDrop products are third-party lab tested for safety, potency, and purity
Certificates of Analysis (COAs) are available on request

Policy Updates

We reserve the right to modify this Return and Refund Policy at any time
Changes will be posted on this page with an updated "Last Updated" date
Continued use of our services after changes constitutes acceptance